Coronavirus (COVID-19) Business Update

Updated 19/07/20

We are still open for appointments.
With many restrictions easing in England from Monday 19th July 2021, we would like to clarify our position regarding maintaining Covid-safe environments for our customers, and ourselves.

In order to keep everyone as safe as possible as we have been doing since May 2020, we will continue with the majority of our Covid-safe working practices to ensure we are playing our part in reducing the spread of the virus.
This means that, amongst other measures, we will continue to wear face coverings in the customers home and ask we have the kitchen to ourselves whilst working.
We will never ask the customer to wear a mask in their own home but feel free to if you wish.

Just so you know (for your peace of mind), all our staff are fully vaccinated as of 05/07/21.

Please see the list below of our revised measures we will adhere to;

1. We will call 10-20 minutes before we arrive & will ask for the kitchen area to be clear and safe for us to work
2. We will use hand sanitizer before we enter your property.
3. Gloves and a face mask will be worn at all times when at your property.
4. We will try our best keep at least 2 meters away from anyone in the house and would still appreciate it if you could keep that distance from us.
5. Although we love a cup of tea, if offered a drink in your home, we will politely refuse so please don’t be offended!
   This is to ensure our contact to any surfaces or items in your home is kept to a minimum and also removes the need for you to be in the same room.
6. Where possible, payment by bank transfer is now preferred but card and cash payments are still be accepted
7. Gloves & masks worn in your home will never be reused elsewhere and will be safely disposed of.
8. Hand sanitizer will be used when we leave your property.

Updated 05/01/20

We are still open for appointments.
Last updated 5th January 2021 following the latest government announcement on 04/01/21. We are still open for appointments. To reassure you, please see our full list of social distancing measures and procedures we have in place below.

The .Gov website states:
"Where it is necessary for you to work in other people’s homes - for example, for nannies, cleaners or tradespeople - you can do so". Read more >

​Updated 12/12/20

Last updated 12th December 2020. We are still open for appointments, although Christmas and New Year are always very busy for us, book now to avoid disappointment.

Updated 10/05/20

Based on new government guidelines (10/05/20), we will now open up the diary for appointments from Monday 18th May 2020.

We will be following social distancing measures and following the below procedures:

1. At time of booking, we will ask if you or anyone in the household is currently showing symptoms of coronavirus.
   Between time of booking and the appointment – Please contact us to rearrange the appointment if anyone in the household does develop symptoms.
2. We will call 20 minutes before we arrive so you can ensure the kitchen area is clear and safe for us to work
3. We will use hand sanitiser before we enter your property.
4. Gloves and a face mask will be worn at all times when at your property.
5. We will keep at least 2 metres away from anyone in the house and would appreciate it if you could keep that distance from us.
6. Although we love a cup of tea, if offered a drink in your home, we will politely refuse so please don’t be offended!
   This is to ensure our contact to any surfaces or items in your home is kept to a minimum and also removes the need for you to be in the same room.
7. Where possible, payment by bank transfer is now preferred but card and cash payments will still be accepted
8. Gloves worn in your home will never be reused elsewhere and will be safely disposed of.
9. All tools used in your home will be cleaned with disinfectant wipes before we arrive at the appointment.
10. Hand sanitiser will be used when we leave your property.

For full government guidelines on Coronavirus please visit the government website for more info.